Shipping Policy

Welcome to The Pop Up Store! Below are the terms and conditions that constitute our Shipping Policy. Please review the details carefully.

Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on holidays.
During peak times or high order volumes, processing and shipping may be delayed by a few days. We will notify you via email or telephone if there is a significant delay.

Shipping Rates & Delivery Estimates

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has been dispatched. This email will include your tracking number(s), which will become active within 72 hours.

Customs, Duties, and Taxes

The Pop Up Store is not responsible for any customs duties, taxes, or fees applied to your order. These charges are the responsibility of the customer.
Additional fees imposed during or after shipping are the customer’s responsibility (e.g., tariffs, taxes).
Customs and import duties are non-refundable. If a shipment is refused due to unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded.
Customs policies vary widely; contact your local customs office for more information.

Damages

The Pop Up Store is not liable for products damaged or lost during shipping. If you receive a damaged order, please contact the shipment carrier to file a claim. Retain all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Processing & Delivery Times

Orders will be processed within 1-2 business days. Delivery times are typically 7-14 business days after dispatch.

Customs, Duties, and Taxes

For international shipments, the recipient is responsible for ensuring that the product can be legally imported into their country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country.
The recipient may be subject to import taxes, customs duties, and fees, which are imposed once the shipment reaches their country. These charges are the recipient’s responsibility.
Additional charges for customs clearance must be fulfilled by the recipient. The Pop Up Store has no control over these charges and cannot predict them.
Customs, duties, and taxes are non-refundable. Refused shipments due to unexpected import fees will not receive a refund for the original shipping cost or return shipping charges.
To avoid delays, provide a contact number for customs to reach you. Do not refuse a shipment or ignore requests from carriers regarding duty and/or tax charges.
Be aware that most carriers will hold a shipment for 5 days after arrival before returning it to the sender.

Free Shipping

Customs & Regulations

Local customs offices may require additional documentation and time to clear your package, which may delay the estimated delivery time. Check local postal regulations for restricted items; The Pop Up Store is not liable for items not accepted into the destination country.

Foreign Transaction Fees

Foreign transaction fees may be applied by your bank once your payment is processed. Contact your bank for details on these fees.

Questions?

If you have any questions regarding your order or need assistance, please contact us at info@thepopup.sa.

Thank you for shopping with The Pop Up Store!

Last Updated Date: 2024