Return Policy

At The Pop Up Store, we want you to be completely satisfied with your purchase. We offer an exchange and return service within 3 days from the date you receive your order. Please review the following guidelines for exchanges and returns:

  1. Exchange and Return Period
  • Domestic Orders: You may request an exchange or return within 3 days from the date of receipt.
  • International Orders: Returns are accepted within 3 days, and the return fee will be calculated based on the weight of the shipment and the destination.
  1. Shipping Fees
  • Domestic Orders (within KSA): A shipping fee of 25 SAR applies for both exchanges and returns.
  • International Orders: Return shipping fees are based on the shipment's weight and destination. You will be provided with a quote before proceeding with the return.
  1. Free Returns and Exchanges
  • To exchange or return items at no shipping cost, visit our main branch The Pop Up Store King Salman Dist. King Abdullah Road
  • 4. Exchange Process
  • If you request an exchange, you will receive an email within 48 working hours with instructions on how to proceed. Our representatives will contact you within 3 working days of your request to arrange the exchange.
  1. Return Process
  • For returns, please note that processing the refund may take up to 14 working days, depending on your bank's policy.
  1. Item Condition
  • We can only accept returns of unworn items that are returned with the original tags and labels attached. Items that have been worn or are missing tags cannot be returned.
  • Discounted goods: our return and exchange policy does not cover items that were purchased with a discount or during a promotional period.
  • Perfumes, accessories these items are not eligible for return or exchange due to public health and hygiene reasons.
  1. Refunds
  • We can only offer refunds for items returned within 3 days of purchase. Unfortunately, we cannot process refunds for items beyond this period.
  1. Shipping Fees Adjustment
  • Please note that shipping fees for exchanges and returns may vary based on the shipping company and the status of the shipment.

If you have any questions or need assistance with your return or exchange, please contact us at info@thepopup.sa.

Thank you for shopping with The Pop Up Store!

 

Last Updated Date: 2024